Terms and Conditions

Last Updated: March 22, 2026

1. Acceptance of Terms

By accessing or using HOA Nexus services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Description

HOA Nexus provides homeowner association management services including, but not limited to, accounting services, community management, board portals, homeowner portals, and communication platforms. Service offerings and pricing are subject to the specific package selected by your association.

3. SMS Marketing Program Terms

Program Name: HOA Nexus SMS Updates

Program Description: By opting in to our SMS program, you will receive periodic text messages including service updates, promotional offers, and important notifications about our HOA management services.

Message Frequency: Message frequency varies but typically ranges from 2-8 messages per month.

Message and Data Rates: Standard message and data rates may apply based on your mobile carrier's plan.

Support Contact: For support, contact us at support@hoanexus.com or call (619) 359-3457 during business hours (M-Th 6AM-8PM, Fri 9AM-8PM, Sun 9AM-5PM).

Opt-Out Instructions: To stop receiving messages, reply STOP to any text message. You will receive a confirmation message. After opting out, you will no longer receive SMS messages from us.

Help: For help, reply HELP to any message or contact support@hoanexus.com.

4. User Responsibilities

You agree to:

• Provide accurate and current information when using our services
• Maintain the confidentiality of any account credentials
• Notify us immediately of any unauthorized use of your account
• Use our services in compliance with all applicable laws and regulations
• Not misuse or abuse our communication channels

5. Payment Terms

Service fees are based on the selected management package and are billed monthly. Payment terms, pricing, and package details are outlined in your service agreement. Prices quoted are valid for 60 days from the proposal date unless otherwise specified.

6. Intellectual Property

All content, features, and functionality of HOA Nexus services, including but not limited to software, text, graphics, logos, and trademarks, are the exclusive property of HOA Nexus and are protected by copyright, trademark, and other intellectual property laws.

7. Limitation of Liability

To the maximum extent permitted by law, HOA Nexus shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services.

8. Termination

Either party may terminate the service agreement with proper notice as outlined in your specific service contract. Upon termination, you will no longer have access to certain services and features.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which can be found at hoanexus.com/privacy-policy. By using our services, you consent to the collection and use of information as described in the Privacy Policy.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will provide notice of material changes by updating the "Last Updated" date and, where appropriate, notifying users via email or SMS.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

12. Contact Information